Terms and Conditions

Redroo Creatives – Terms and Conditions


The following Terms and Conditions of Service apply to all designs and services provided by Redroo Creatives.
Redroo Creatives Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Redroo Creatives reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.


Following the initial enquiry, Redroo Creatives will provide the customer with a written estimate or quotation.
Written confirmation that the price quoted is acceptable, must be received by Redroo Creatives before any work on a project will commence. This will be a binding confirmation that the customer has authorised the project to go ahead.
All work is carried out by Redroo Creatives (RC) on the understanding that the client has agreed to RC’s terms and conditions.


The customer will be asked to approve design work prior to final publication, at which time, the amount quoted will be invoiced and become payable within 7 days. Accounts which remain outstanding for 30 days after the date of invoice will incur an extra charge in accordance with the ‘Late Payment of Commercial Debts (Interest) Act 1998’ on the outstanding amount.
Payments may be made by cash or cheque. Publication and/or release of work done by RC on behalf of the client, may not take place before cleared funds have been received.

Non Payment and or Returned Cheques

There will be an additional fee of £50 per returned cheque. Should an account remain unsettled after 30 days from date of invoice, Redroo Creatives shall be entitled to remove RC’s designs or other material from any systems (manual or electornic until the amount due has been fully paid. Customers will still be under obligation to pay the outstanding due amount. The Customer agrees to pay Redroo Creatives reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.

Copyrights, Trademarks and Licensing

Copyright is retained by RC on all design work including text, pictures, ideas, visuals and illustrations unless agreed in writing and providing that all accounts have been settled in full.
Where multiple designs have been presented to a client, only one design is considered to be given by RC as fulfilling the contract. Any additional designs remain the property of RC, unless otherwise agreed in writing that this arrangement has been changed. If you wish to purchase the outright ownership of the design, please discuss further.
It is agreed that any design created by Redroo Creatives, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the written consent of Redroo Creatives and any of its relevant sub-contractors.
The customer declares that it holds the appropriate copyright and/or trademark permissions for any material supplied to Redroo Creatives to support or include in the customer’s website or other medium. The ownership of such materials remains with the customer, or rightful copyright or trademark owner. The customer grants RC permission to use this material freely in creation of the design. The customer will agree that any material provided by Redroo Creatives or the customer believing to be copyright or royalty free, which later emerges to have usage limitations, may be removed/or replaced.
The customer agrees to fully indemnify and hold Redroo Creatives free from repercussions in any claims resulting from the customer not having obtained all the required copyright and/or necessary permissions.
Any artwork, images, or text supplied and/or designed by Redroo Creatives on behalf of the customer, will remain the property of RC, but the customer may request in writing from Redroo Creatives, the necessary permission to use materials (for which Redroo Creatives holds the copyright) in forms other than for which it was originally supplied, which RC may grant (at it’s discretion).


Text – To be supplied to Redroo Creatives in electronic format as standard text (.txt), MS Word (.doc). This can be on CD-ROM or via e-mail. Images – To be supplied to a quality standard suitable for the project to Redroo Creatives on a CD-ROM or via e-mail. Redroo Creatives are not responsible for images provided which the client later claims to be unacceptable or from the use of scanned images. Any photography or additional conversions may incur additional charges.


The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the design will be liable to a separate charge of RC’s hourly rate for a minimum of one hour. The customer also agrees that Redroo Creatives holds no responsibility for any amendments/revisions made by any third party, before or after a design is published.

Time Scales

Due to the nature and diversity of individual design work, Redroo Creatives agreement to undertake the project is on the understanding of an estimated timescale assessment.

Website Design

Redroo Creatives offer design services for basic web sites. Redroo Creatives do not offer in-house hosting, but would be happy to suggest possible providers. RC accepts no liability for loss of service or continuity of service from providers. Redroo Creatives are not liable for any fees charged for domain, hosting or associated services. RC are not responsible for updating of client’s website unless agreed as part of the package in which case RC’s hourly rate would apply. Issues/Service assistance relating to Domains/Hosting must be directed to the Hosting Provider directly, not Redroo Creatives.
Redroo Creatives are not responsible for Search Engine optimization.
The customer agrees to allow Redroo Creatives access to any and all computer systems, permissions, user names, passwords and materials required to undertake the project. The customer agrees that failure to comply with Redroo Creatives Terms and Conditions will allow RC to remove data and materials from the site.


Redroo Creatives considers that the project has been completed once the customer has approved the design. Any additional requirements such as printing or uploading sites are an additional request and will be handled separately from the main design work.


The customer agrees to allow Redroo Creatives to place a small credit on print and website work in the form of a small logo or line of text. The customer also agrees to allow RC to place websites and other designs, along with a link to the client’s site on Redroo Creatives own website and to use any designs in its own publicity.


Redroo Creatives will not use material which it considers to be immoral, offensive, obscene or illegal. The designs are produced in good faith and the customer must allow Redroo Creatives permission to remove artwork which contravenes these Terms and Conditions. RC will not be held responsible for any offensive material used in connection with any designs.


Redroo Creatives will accept written and dated cancellation of an order only within a reasonable time scale from agreement of project. A fee of half the design costs will be charged for cancelled orders should design work have already commenced. The monies due must be paid within 30 days. Any cancellation which is not formally confirmed in writing and received by Redroo Creatives within a reasonable time is liable for the full quoted cost of the project.


Redroo Creatives makes no warranties of any kind for any products and/or services that it supplies. Redroo Creatives will not be held responsible for any damages resulting from products and/or services it supplies. Redroo Creatives is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. Redroo Creatives is not responsible for incorrect/misleading information supplied by client – full responsibility lies with the client. By accepting designs submitted by Redroo Creatives the client confirms that they have proofed and are satisfied with the designs.
Redroo Creatives has the right to use outside services and is bound by their Terms and Conditions. RC will not knowingly perform any actions to contravene these, and the client by accepting RC’s Terms and Conditions, also agrees to be so bound.